1. BY ENTERING THIS WEBSITE, OR ANY OTHER WEBSITE OWNED OR OPERATED BY UNITED PARKS & RESORTS, INC. OR ANY OF ITS AFFILIATES (collectively, “United Parks & Resorts”)(collectively, the “Site”), YOU ACKNOWLEDGE AND AGREE TO THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THIS SITE (WHICH INCLUDES ALL OTHER SITES OWNED OR OPERATED BY UNITED PARKS & RESORTS).
2. BY ENTERING THIS SITE, YOU ACKNOWLEDGE AND AGREE THAT THIS SITE WILL ONLY BE CONSTRUED AND EVALUATED ACCORDING TO UNITED STATES LAW. IF YOU USE THIS SITE FROM OTHER LOCATIONS, YOU ARE RESPONSIBLE FOR COMPLIANCE WITH ANY AND ALL APPLICABLE LOCAL LAWS. UNITED PARKS & RESORTS MAKES NO REPRESENTATIONS THAT THE MATERIALS CONTAINED WITHIN THIS SITE ARE APPROPRIATE FOR LOCATIONS OUTSIDE THE UNITED STATES. ANY AND ALL INFORMATION CONTAINED IN THIS SITE, INCLUDING, BUT NOT LIMITED TO, INFORMATION REGARDING OUR PARKS, ENTERTAINMENT VENUES, PRODUCTS AND SERVICES, APPLIES ONLY TO THOSE PROVIDED OR OFFERED WITHIN THE UNITED STATES.
3. United Parks & Resorts is the copyright owner of this Site and no portion of this Site, including but not limited to the text, images, audio or video, may be used in any manner, or for any purpose, without United Parks & Resorts’ express written permission, except as expressly provided for herein. Without in any way waiving any of the foregoing rights, you may download one copy of the material on this Site for your personal, non-commercial home use only, provided you do not delete or change any copyright, trademark or other proprietary notices. Modification or use of the material on this Site for any other purposes violates United Parks & Resorts' legal rights.
4. By entering this Site, you acknowledge and agree that your use is at your own risk and that none of the parties involved in creating, producing, or delivering this Site are liable for any direct, incidental, consequential, indirect, or punitive damages, or any other losses, costs, or expenses of any kind (including legal fees, expert fees, or other disbursements) which may arise, directly or indirectly, through the access to, use of, or browsing of this Site or through your downloading of any materials, data, text, images, video or audio from this Site, including but not limited to anything caused by any viruses, bugs, human action or inaction or any computer system, phone line, hardware, software or program malfunctions, or any other errors, failures or delays in computer transmissions or network connections.
5. Although the specifications, features, illustrations, equipment and other information contained in the Site are based upon up-to-date information, and while United Parks & Resorts makes all reasonable efforts to ensure that all material on this Site is correct, accuracy cannot be guaranteed and United Parks & Resorts makes no warranties or representations as to its accuracy. All content information and materials contained in this Site are provided to you “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
6. Do not post on this Site, or transmit to this Site, any pornographic, obscene, profane, defamatory, libelous, threatening, unlawful or other material which could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, promote the excessive or irresponsible consumption of alcohol, or otherwise violate any law or regulation. Notwithstanding the fact that United Parks & Resorts or other parties involved in creating, producing, or delivering this Site, may monitor or review transmissions, posting, discussions, or chats, United Parks & Resorts and all parties involved in creating, producing or delivering this Site, assume no responsibility or liability which may arise from the content thereof, including but not limited to claims for defamation, libel, slander, obscenity, pornography, profanity, or misrepresentation.
7. By entering this Site, you acknowledge and agree that any communication or material you transmit to this Site or United Parks & Resorts, in any manner and for any reason, will not be treated as confidential or proprietary. Furthermore, you acknowledge and agree that any ideas, concepts, techniques, procedures, methods, systems, designs, plans, charts, or other materials you transmit to United Parks & Resorts may be used by United Parks & Resorts anywhere, anytime, and for any reason whatsoever.
8. By entering this Site, you acknowledge and agree that any name, logo, trademark, or servicemark contained on this Site is owned or licensed by United Parks & Resorts and may not be used by you without prior written approval. United Parks & Resorts will aggressively enforce its intellectual property rights to the full extent of the law. Sound, graphics, charts, text, video, information, or images of places or people are either the property of United Parks & Resorts or used on this Site with permission. Your use of any of these materials is prohibited unless specifically provided for on the Site. Any unauthorized use of these materials may subject you to penalties or damages, including but not limited to those related to violation of trademarks, copyrights, privacy, and publicity rights.
9. Although this Site may be linked to other Sites, United Parks & Resorts is not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with the linked Site, unless specifically stated therein. By entering this Site, you acknowledge and agree that United Parks & Resorts has not reviewed all the Sites linked to this Site and is not responsible for the content of any off-Site pages or any other Site linked to this Site. Your linking to any other off-Site pages or other Sites is at your own risk.
10. United Parks & Resorts reserves the right to revise this legal information at any time and for any reason and reserves the right to make changes at any time, without notice or obligation, to any of the information contained on this Site. By entering this Site, you acknowledge and agree that you shall be bound by any such revisions. We suggest periodically visiting this page of the Site to review these terms and conditions.
11. Sponsor: United Parks & Resorts, 6240 Sea Harbor Drive, Orlando, FL 32821.
12. The terms and conditions set forth below, including without limitation, the Text/SMS Terms and Conditions, are incorporated herein by this reference.
TEXT/SMS TERMS & CONDITIONS
Please read these Text/SMS Terms & Conditions (the “SMS Terms”) carefully. By enrolling or otherwise agreeing to receive text messages from or on behalf of United Parks & Resorts, Inc. or any of its affiliates (collectively, “United Parks & Resorts”), you agree to these Text/SMS Terms, as well as United Parks & Resorts’ Terms and Conditions (above) and our Privacy Policy, which are incorporated herein by reference. Residents of certain US states may be provided with additional privacy rights under applicable law. For more information, see our Privacy Policy.
1. Opting into Text/SMS Messages
United Parks & Resorts has two separate types of texting/SMS programs: (a) transactional programs related to your orders or purchases, including information about your food orders at our parks, and (b) marketing, advertising and promotional programs.
By opting into any United Parks & Resorts text/SMS program, you expressly consent to receive recurring marketing, advertising and promotional text/SMS message and/or transactional text/SMS messages (including information about food orders at our parks) (depending upon the program you are participating in) that may be sent using an automatic telephone dialing system, by or on behalf of United Parks & Resorts, at the mobile phone number you provide United Parks & Resorts. Please note we may not be able to deliver messages to all mobile carriers. Consent to receive texts/SMS messages is not a condition of purchasing any goods or services, and you understand and agree that all text/SMS messages may be sent using automated technology. Message and data rates may apply.
2. Message Frequency
Frequency of text/SMS message may vary depending upon the text/SMS program(s) in which you participate.
3. Supported Carriers
The following carriers will be supported in any United Parks & Resorts text/SMS program: AT&T, Verizon Wireless, T-Mobile, Sprint and MetroPCS. Other carriers may be supported. Carriers are not liable for delayed or undelivered messages.
4. How to Opt Out and Get Help
To stop receiving text/SMS messages from United Parks & Resorts, reply “STOP” to the number sending the message. After replying “STOP,” or unsubscribing, calling or emailing United Parks & Resorts at the number or email address provided above, you may receive additional communications confirming that your request has been received and processed, and you may continue to receive text messages for a short period (not to exceed ten (10) days) while United Parks & Resorts processes your request(s). If you opt out of one United Parks & Resorts text/SMS messaging programs, you will remain opted into other United Parks & Resorts text/SMS messaging programs (if applicable) unless you opt out of those programs separately.
If you need further assistance, text “HELP” to the number sending the message, or contact United Parks & Resorts by calling 1-800-425-8622.
5. Program Descriptions
Below is more information on the types of text messages you may receive. In all cases, consent to receive text/SMS messages is not a condition of purchasing any goods or services, and message and data rates may apply:
- United Parks & Resorts will send text/SMS messages about your purchases and/or orders, including food orders at our parks.
- United Parks & Resorts will send text/SMS messages promoting, marketing and/or advertising our parks, goods and services.
After opting out of receiving text/SMS messages, you can re-enroll in any United Parks & Resorts text/SMS messaging program by following the instructions for that program.
6. Cost
Message and data rates may apply for any messages sent to you from or on behalf of United Parks & Resorts, and messages you send to us. If you have any questions about your text plan or data plan, it is best to contact your wireless service provider.
7. Eligibility and Change in Phone Number
By opting into United Parks & Resorts’ text messaging program(s) or by otherwise providing your cell phone number to United Parks & Resorts, you warrant that you are 18 years of age or older. You further warrant that you are the current subscriber or authorized user of the mobile phone number you have provided. You agree that you will not initiate messages to the mobile phone of any other person or entity without authorization. Failure to do so constitutes a material breach of these SMS Terms and United Parks & Resorts’ Terms and Conditions (see above).
8. Mandatory Dispute Resolution (Arbitration Clause and Class Action Waiver)
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS.
Any and all disputes between you and United Parks & Resorts arising under or related in any way to the SMS Terms must be resolved through binding arbitration as described in this section. This agreement to arbitrate is intended to be interpreted broadly. It includes, but is not limited to, all claims and disputes relating to any of United Parks & Resorts’ text programs.
YOU AGREE THAT YOU AND UNITED PARKS & RESORTS ARE EACH WAIVING THE RIGHT TO TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION. YOU AND UNITED PARKS & RESORTS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. ANY ARBITRATION WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED.
The arbitration will be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes of the American Arbitration Association (“AAA”), as modified by this section. For any claim where the total amount of the award sought is $10,000 or less, the AAA, you and United Parks & Resorts must abide by the following rules: (a) the arbitration shall be conducted solely based on written submissions; and (b) the arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties. If the claim exceeds $10,000, the right to a hearing will be determined by the AAA rules, and the hearing (if any) must take place in Orange County, Florida. The arbitrator’s ruling is binding and may be entered as a judgment in any court of competent jurisdiction. In the event this agreement to arbitrate is held unenforceable by a court, then the disputes that would otherwise have been arbitrated shall be exclusively brought in the state or federal courts located in Orange County, Florida.
9. Changes to the SMS Terms
These SMS Terms may be updated by United Parks & Resorts at any time without prior notice. By continuing to be enrolled in any United Parks & Resorts any text/SMS messaging program, or by providing your mobile phone number for transactional, operational, or informational text messages, you agree to any changes.
10. Questions
For questions about these SMS Terms or United Parks & Resorts’ text messages, please contact United Parks & Resorts toll free at 1-800-425-8622.
UNITED PARKS & RESORTS INC. DO NOT CALL POLICY
It is the policy of United Parks & Resorts Inc. and its affiliates (collectively, “United Parks & Resorts”) to maintain a list of persons who request not to receive telemarketing calls (including, for purposes of this Do Not Call Policy, text/SMS messages) made by or on behalf of United Parks & Resorts, and to honor those requests consistent with this Do Not Call Policy and applicable laws.
If you do not want to receive telemarketing calls (including text/SMS messages) from or on behalf of United Parks & Resorts, you may submit a request to United Parks & Resorts not to receive them by having your number placed on United Parks & Resorts’ internally maintained do-not-call list (“United Parks & Resorts’ Do Not Call List”). If you are already receiving telemarketing text/SMS messages from United Parks & Resorts, you may submit a request by texting “STOP” to 72943. You may also submit a request calling 1-800-425-8622, For more information about text/SMS messages, see our Privacy Policyand our Terms and Conditions, including our Text/SMS Terms and Conditions, or by US Mail o United Parks & Resorts Inc., PO Box 690129, Orlando, FL 32869, ATTN: Privacy. When submitting a request by email, phone, or mail, please include your name and the telephone number(s) you wish to be placed on United Parks & Resorts’ Do Not Call List. If your information changes after your request, please notify us as soon as possible.
United Parks & Resorts’ records a request not to receive telemarketing calls at the time the request is made, places the subscriber’s name, if provided, and telephone number on the Do Not Call List, and maintains a record of the request. United Parks & Resorts honors a do-not-call request within a reasonable time, not to exceed 10 days, from the date the request is made, and for at least 5 years from the time the request is made.
This Do Not Call Policy is available upon demand. To request a copy, please contact United Parks & Resorts using the contact information listed above.
United Parks & Resorts reserves the right to revise this Do Not Call Policy.
VACATION PACKAGE TERMS AND CONDITIONS
The following terms and conditions (“terms and conditions” or “agreement”) apply to all vacation packages sold by United Parks & Resorts, Inc. or its subsidiaries (collectively, “SEA”) for its theme parks. All vacation packages sold in the State of Florida constitute prearranged travel sold by SeaWorld LLC. SeaWorld LLC is registered with the State of Florida as a Seller of Travel, Registration No. ST35724.
Charges
All prices shown are in U.S. Dollars ($) and include applicable taxes, fees and charges, except as otherwise noted. Package prices may require a minimum stay of one or more nights. All package prices are subject to change due to imposition of taxes or other charges by governmental authorities. All persons on the same reservation must purchase the same vacation package
Other charges may be incurred that are not included in the quoted package price. While not all inclusive, examples include, hotel extra-person or extra-bed charges, resort fees, gratuities, hotel energy and/or telecommunications surcharges, parking fees, telephone fees, room service, movies, mini-bar, and other incidentals.
Hotel Accommodations
Hotel check-in varies by location. Two double beds are standard in the room unless otherwise stated. Charges for in-room safes, rollaway beds and cribs, plus applicable taxes, are not included in the package price and are payable directly to the hotel. Gratuities, resort fees, parking fees, laundry, telephone calls, meals, beverages, sightseeing or any other incidentals at the hotel are the responsibility of the guest. Adjacent rooms and/or connecting rooms, room locations, types of bedding and smoking preferences are on a request-only basis and subject to availability.
Deposits and Payments
Payments must be made by credit card for internet sales. Accepted forms of payment are American Express®, MasterCard®, Discover® Card and Visa®.
Payment in full is required for the booking of a vacation package.
Travel Financing Options
Flex Pay provides a service for offering closed-end installment loan products. Down payment may be required. Actual terms are based on your credit score and other factors and may vary. APRs range from 0%-36%. Minimum $150 purchase required. Not everyone is eligible. Loans made through Flex Pay by Upgrade are offered by these lending partners: upgrade.com/flex-pay/lenders. Privacy Policy. Terms of Use. Flex Pay’s Address: 275 Battery St 23rd floor, San Francisco, CA 94111.
Pricing of Components in the Package
We are not able to disclose the pricing of the components within the vacation package.
Revisions, Cancellations and Refund Policy
Applicable Law and Responsibility
Both parties agree that all claims, disputes and matters whatsoever arising under or in connection with your booking and these policies and procedures shall be governed by the laws of the State of Florida (without regard to conflict of laws) and shall be litigated, if at all, in and before a court located in Orange County, Florida, USA, to the exclusion of the courts of any other state or country. All proceedings to resolve or litigate a dispute in any forum shall be conducted on an individual basis between the parties and neither party shall seek to have any such action heard as a class action, private attorney general action or in any representative capacity. SEA is not responsible for any error or omission. SEA is an independent wholesaler and is not responsible for any acts or omissions by the hotel. SEA shall not be responsible or liable in any way for any loss, injury (including personal injury), or any damage caused or arising in connection with customer's travel or other services or products provided through SEA, including but not limited to, any transportation, accommodations, attractions, meals, or other services, due to any acts of God, weather, strikes, acts of Government or other authorities, wars, civil disturbances, hijacks, thefts, or any other circumstances beyond our control. The terms and conditions of the transportation providers (including all applicable tariffs) shall apply to all transportation services. Upon a deposit for, and/or purchase of a vacation package, or through an electronic acknowledgment of acceptance of these terms, the guest accepts and agrees to these terms and conditions. This agreement constitutes the final, complete and exclusive understanding between the parties with respect to its subject matter and supersedes all prior or contemporaneous agreements in regard thereto. If either party commences legal action to interpret or enforce the terms of this agreement, the prevailing party in such action shall be entitled to recover reasonable attorneys' fees and costs, including, without limitation, those costs incurred at the trial and appellate levels and in any bankruptcy, reorganization, insolvency or similar proceeding. The parties have not relied upon any promises, warranties or undertakings other than those expressly set forth in this agreement. If any provision of this agreement is deemed to be invalid or unenforceable by any court of competent jurisdiction, then the balance of this agreement shall remain enforceable, and such invalid or unenforceable provision shall be enforced by such court to the maximum possible extent.